We want you to be completely happy with your purchase. If you are not satisfied, products may be returned as follows:
Initiating a Return or Cancellation
To return or cancel a product, please email us at contact@koreropress.com with your order number and the reason for your return. Returns for unwanted items will be at your own cost.
Damaged or Faulty Items
If your book arrives damaged or faulty, please contact us immediately with a photo of the damage. In these cases, we will cover the cost of return postage and offer you a full refund or a replacement, whichever you prefer.
Return Conditions
- Unwanted products must be returned with the original packaging within 14 days of delivery or 14 days of cancellation, whichever is later. Returns after this period will not be accepted.
- We will withhold any refund until we receive the returned products. Once received, we will process your refund within 14 days.
Charges and Deductions
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Returns for unwanted items are subject to a 15% restocking fee, which is calculated based on the original purchase price. This fee will be deducted from your final refund amount. Additionally, as noted above, customers are responsible for the cost of return shipping for unwanted items. Books must be returned in a resalable condition. This means they must be unused and undamaged. If a book is returned in a condition that means we cannot sell it as new, we may deduct a reasonable amount from your refund to cover the loss in value.
Care of Products
- You must take reasonable care of the products while in your possession. We reserve the right to deduct from the refund any loss in value if the loss is (in our reasonable opinion) due to your damage, use, misuse, or handling of the products beyond what is necessary to establish their nature, characteristics, and functioning.
Exclusions
- Bespoke or personalised items created specifically for you cannot be cancelled or returned.
